BUSINESS WORKSHOPS
Discover Our Expertise
Bluedge has a suite of business workshops that are tailored to suit every business need. Developing skills is focus on business improvement, growth and profits.
Our workshop facilitators are leaders in their fields. They bring practical real world know how and skill you and your team to execute the workshop outcomes. We understand that customers are the life blood of any business and engaging and transacting with them is the key to your business success and growth.
SALES TRAINING
Grow Your Business
Sales Training Workshops
The sales cycle
Relationship Management/ Building rapport with clients
How to utilise USP’s (Unique Selling Point) in a sales environment
Understanding customers/clients purchasing cycles
Placing customer’s goals, problems and needs first
Reducing cost of sale
Increase forecasting accuracy
Improving selling skills that impact the bottom line
Sales Coaching
Peak performance development
Key drivers to success, professionally & personally
Development of skills
Leadership
COMMUNICATION SKILLS
“Communication – The meaning of communication is the response it elicits”
To be successful in any part of our lives -personal or professional, it is essential that one has excellent interaction skills.
Our effective communication & negotiation workshop is designed to provide you with the essential skills that are required to be able to communicate and negotiate effectively and appropriately in either a personal or business atmosphere for that interaction to be successful.
Our interactive workshop will provide you with key tools that are needed to be able to communicate with colleagues, clients, friends and family in a much more positive, confident and impactful manner.
We will teach you to become more self aware and to understand emotional intelligence, and how to use it effectively in order to avoid misunderstandings and recurring mistakes.
Through lots of practical exercises, discussions and role plays we will provide you with essential communication and negotiation skills to improve your interactions and lead a much more fulfilled life.
Workshops
Defining communication and effective communication
Discovering and using active listening skills
Building confidence in order to persuade and negotiate effectively
Developing Influencing and conflict management strategies
The art of framing and persuasion
Developing techniques for joint decision making
Learning the impact of body language and tone and how to use these effectively
Developing your own communication style
Developing your action plan in order to make your communication more effective in any aspect of your life
CUSTOMER EXPERIENCE
First Impressions……. are the only ones that count
Every business wants to make a lasting impression on their customers. To make a positive impression is what counts. Our workshop will empower and guide you on how to create the relationship between your customers and your business a strong, long lasting relationship.
It is essential that employees know the skills required to be able to engage fully with their customers. Building rapport creates the ability to retain customers, providing customers with excellent customer service keeps them loyal.
Our aim will be to provide you with key customer service skills and principals that will ensure that every customer leaves with a smile at your business. We will train your staff to be customer-focused, team –orientated and to be self aware in order to provide unforgettable customer service that will leave your customers satisfied and content with their interaction with your business.
Workshop objectives:
Establishing a powerful first impression
Developing an understanding of emotional intelligence and how to apply it
How to deal with difficult customers
Building a strong rapport and trust with customers
Acquiring excellent active listening skills and empathy to deal with customers
Conflict management skills
Dealing with difficult customers and taking ownership
Complaints resolution
Creating customer loyalty
Understanding customer needs, wants and expectations
Developing techniques to ensure repeat business
MARKETING
Connecting Customers to Sales
The key to every successful business, is how well it stands out from the crowd. The workshops will help you define the crucial aspects that are required to grow your business using clever marketing. It is essential that you are up to date and using the latest strategies and tactics to ensure your business is a known business.
Workshops
Learn processes that will help you complete market research
Learn clear, concise and organised ways to present offers to the market
Develop instrumental key strategies to source clients
Using finances effectively on the correct targets
Building your own distinctive brand
Learning to stand out in a competitive market and keeping up with the current trends
How to reach your target market and attracting new clients
Develop powerful marketing strategies to make a dynamic impact
PUBLIC SPEAKING
“Communication – The meaning of communication is the response it elicits”
To be a able to give a successful presentation, one has to be able to inspire , be confident and be very effective in the art of public speaking. We believe that in order to inspire others, it is essential that you possess confidence in yourself to deliver informative, persuasive and dynamic presentations that provoke thought amongst the target audience.
Workshop
Developing an awareness of effective and positive body language and eye contact techniques and gestures
Overcoming nerves and fears to speak and present with confidence
Developing excellent verbal and non verbal communication strategies, and walking patterns on stage
Ensuring that your message has been delivered in the manner intended
Engaging the target audience and handling questioning
Using effective and dynamic presentation tools
Learning to present and speak with clarity, composure and confidence
Understanding different learning styles
Ensuring you prepare high impact , dynamic and thorough presentations and speeches every time.
TEAMWORK
Teamwork makes business sound like a symphony
Every company needs a strong, capable and dynamic team that works together to achieve excellent results for the company. For this process to occur, it is essential that the members in the team understand, support and communicate effectively with one another.
Workshop
Increase communication between team members to create stronger relationships
Creating a harmonious work environment
Developing an understanding of one’s own and other team members personality types
Managing and dealing with conflict
Understanding each other’s and one’s own strengths and working styles
Learn effective ways to strengthen team through productive decision making techniques
Develop strategies to reduce stress in themselves and others
Build team cohesion, increase productivity and meet team goals
Developing work-life balance and valuing innovation and change
Build staff retention and job satisfaction through creating a positive environment in the workplace